Last updated: 15 September 2026
Silver State Renovations (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights under the New Zealand Privacy Act 2020.
1. Information we collect
We collect personal information only when you choose to provide it. This may include:
- Your name
- Your email address
- Your phone number
- Your property address or suburb
- Details about your project or enquiry
- Any other information you provide when contacting us or requesting a quote
2. How we collect information
We collect information when you:
- Submit the contact form on our website
- Call or text us directly
- Email us
- Request a quote or book a job
- Interact with us on social media
3. How we use your information
We use your personal information to:
- Respond to your enquiry and prepare quotes
- Carry out and manage your project
- Send invoices and process payments
- Keep in touch about your job
- Improve our services
- Comply with legal obligations
4. Sharing your information
We do not sell, rent, or trade your personal information. We may share information with:
- Subcontractors or suppliers working on your job, only as needed
- Payment processors for invoicing
- Government agencies or authorities if required by law
5. Storage and security
Your information is stored securely and retained only as long as necessary for the purpose it was collected or as required by law. We take reasonable steps to protect your information from unauthorised access, misuse, or disclosure.
6. Website cookies and analytics
Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use the site. These tools collect anonymous information such as pages visited, time spent on the site, and general location. You can disable cookies in your browser settings if you prefer.
7. Your rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Ask us to delete your information where it is no longer needed
- Make a complaint about how we have handled your information
To exercise any of these rights, contact us using the details below.
8. Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
10. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact:
Silver State Renovations
Email: [email protected]
Phone: +64 21 071 3483
Auckland, New Zealand